Frequently Asked Questions

When it comes to psychotherapy and relationship counseling, there are often many questions that arise regarding session length, cost, and insurance coverage. It's important to discuss these topics with your therapist to ensure you have a clear understanding of what to expect. Session length can vary depending on the therapist and the type of therapy being provided. Costs can also vary, so it's important to discuss fees and payment options upfront.Additionally, it's important to inquire about insurance coverage and whether your therapy sessions will be covered. Asking these questions can help you feel more informed and prepared for your therapy journey.

Q. How long are your sessions and what are the fees? A. Sessions are usually an hour in length but may be booked for 75minutes if desired. Costs can be found here Fees.

Q. Are you covered by Insurance? A. We do not do direct billing for insurance; however, we recommend paying by credit card because your electronic receipt may be submitted to your extended benefits provider, and reimbursement from your provider may be received before your credit card bill is due. Also, you may earn points through your credit card rewards programs for vacations etc. … all by investing in your health! It’s best to check with your provider in advance to confirm they will cover the therapist you select eg. Psychotherapist. Also, if you don’t have extended health care coverage, you may qualify to deduct a portion as “health care expenses” through your annual income tax filing and you can contact the Canada Revenue Agency or an accountant to verify rules on this.

Q. How does booking with your clinic work? A. Booking and billing is done through the Jane App. This makes booking or even rescheduling (within the allowable windows) easy to access 24x7. Visit our booking app here Jane booking app.

Q. What is the difference between Psychologist, Psychiatrist, Psychotherapist, Social Worker, Coach, Counsellor? Which is right for me? A. The difference between these professionals in Ontario: •Registered Psychotherapist: Psychotherapists typically have Masters degrees and use talk therapy to help individuals address mental, emotional, behavioral and relational issues. In Ontario, the title "Psychotherapist" is regulated, and practitioners must meet high levels of educational and training requirements. They do not diagnose or treat with medication. They licensed by the College of Registered Psychotherapists of Ontario (CRPO) and it is regulated by the Ministry of Health and Long Term Care. •Registered Psychiatrist: Psychiatrists are specialized medical doctors (MD) who have done internships and specializations in mental health. Access is by referral through a family doctor. They can prescribe medication and provide therapy and are covered by OHIP because they belong to the College of Physicians and Surgeons of Ontario (CPSO). This college is regulated by the Ministry of Health and Long-Term Care. •Registered Psychologist: Psychologists have academic doctoral degrees in psychology (PhD, PsyD, or EdD) and are trained to diagnose and treat mental health issues through therapy, but do not prescribe medication because they are not medical doctors. They may also conduct research and assessments. In Ontario, the college that regulates registered psychologists is the College of Psychologists of Ontario (CPO). This college is overseen by the Ministry of Health and Long-Term Care. •Registered Social Worker: Social workers have degrees in social work (MSW or LCSW) and are trained to provide therapy and connect individuals with community resources and support services. Social Workers trained in Clinical Counselling will be called RSW or Registered Social Workers. Their regulatory body is the College of Social Workers and Social Service Workers (OCSWSSW) which is regulated by the Ministry of Health and Long Term Care. •Counsellor: Counsellors provide guidance and support to individuals dealing with personal, social, or psychological challenges. They may have various levels of training and certification, for example any of the above titled professionals could be referred to more generically as a “counsellor”. On the contrary, not all “Counsellors” have the rigorous training of the registered professionals listed above and may not be regulated. It’s best to determine the title of the Counsellor you are considering ensuring their training and education is suitable for you. •Coach: Coaches typically focus on helping individuals achieve specific personal or professional goals. They do not diagnose or treat mental health issues. Their education and training is not standardized or regulated.

Q. How many sessions of therapy will I need? A. The premise is “no more therapy than is necessary”. What is necessary for each case is highly dependent on the individuals and the goals. We have seen people experience paradigm shifts in understanding their circumstances within 1-3 sessions, and when this happens, they experience marked improvement in their circumstances as a result. These changes can be temporary, and issues may return when big emotions return. Creating long term emotional change or change when emotions are intense comes from walking this out for a longer period of time through therapy. The length of time to achieve emotional freedom often depends on each persons starting point with emotional-relational intelligence.

Q. What types of therapy do you offer? A. We provide Individual, Couple, and Family Therapy to Adults, Adolescents and even Kids (as long as the kids are old enough to be capable of doing talk therapy). Please visit Types of Therapy for more information.

Q. Do you have a waitlist or offer emergency or same day services? A. We generally have availability within a week. Therapists can’t be booked through the online portal inside of 24hrs, but they may have availability showing online which will say “contact to book”. If you can’t find a day or time you are looking for in the next week, you can add yourself to the next available opening that works for you and also add yourself to the waitlist between now and then. Sometimes we get cancellations between 48hrs and 36rhs in advance, and we can notify you of a cancellation if you are on the waitlist. Also, we can sometimes add more times to our schedule when possible, in order to accommodate a special request which is best communicated through the waitlist request.

Q. Can I do couples therapy if there is an active affair or abuse in the relationship? A. Couples therapy requires safety to be present in order to get to the deeper levels of intimacy. If active affairs are present, this would interfere with safety and these should be disclosed and terminated in order for therapy to be effective. Also, active domestic violence would not enable safety to be established in therapy and a suitable treatment program for abuse should be completed and abuse terminated in advance of starting couples therapy. Anyone involved in a relationship with domestic violence is advised to contact non-emergency police services to gather more information, or 911 in the event of an escalating situation.

Q. Other questions? A. Feel free to book a consultation with a therapist to get more information. Here is a link to our booking site.